Frequently Asked Questions
Everything you need to know about our sustainable fashion and shopping experience.
What materials are ECOBAGS made from?
Our bags are crafted using premium sustainable materials, including GOTS-certified organic cotton, recycled ocean plastic, and vegan pineapple leather (Piñatex).
How long does shipping take?
Standard domestic shipping takes 3-5 business days. International orders typically arrive within 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. We also provide a pre-paid shipping label for eco-conscious returns within the continental US.
Are your manufacturing processes ethical?
Yes, we partner exclusively with Fair Trade certified factories that guarantee living wages, safe working conditions, and zero child labor.
How do I clean and care for my ECOBAG?
Most of our fabric bags are machine washable on a gentle cycle. For our vegan leather collections, we recommend spot cleaning with a damp cloth and mild soap.
Do you offer a warranty on your products?
We stand by our quality. Every ECOBAG comes with a 1-year limited warranty covering manufacturing defects in materials and workmanship.